Returns or exchanges are permitted, provided the customer purchased the product through website and it is within 5 days of the receiving date.

Shoes must be in original,unworn,dead stock ondition,with original packing . Dirty shoes will be returned to the customer, without evaluation.

There will be a shipping charge to the customer for every exchange.

Please email us if you need to return or exchange.

All packages should be sent via a trackable method, such as US Mail Delivery Confirmation, UPS, or Federal Express. UGGshelf is not responsible for packages lost in transit.

Once we receive your return, please allow up to 15 business days to complete your return or exchange.